I have the drive, tenacity and experience on every interaction , quality checking, coaching and feedback.
I have great interpersonal skills, a great organiser ,numerical ability with amazing attention to detail.
Passionate about all aspects of tasks including paperwork, sorting, filing and computer work.
I am proactive able to work under minimal supervision am also a team player
Paying attention to detail, innovative, pro-active and take initiative.
Have the ability to improve performance on systems and all metrics in accordance to the set standards of performance.
Providing all necessary feedback on all service requests, outstanding documentation and telephonic resolutions according to customer company relationship standards.
I attend timeously and accurately to all renewals, new business, refunds, amendments and cancellation as per client request and in accordance to organisational requirements
Ability to analyse and apply underwriting knowledge and principles on each customer request to ensure that customer needs are met and all risk are adequately covered
I posses the skills of providing accurate information to reduce turnaround times and provide great customer service. I can reduce customer complaints by interacting comprehensively with relevant divisions and inform customer and or other relating entities on the progress of the query. Communication , initiative, Problem solving.
